FAQ's

DO YOU TAKE CUSTOM ORDERS?

Absolutely! Actually, most of our orders are custom! If you've found something that you like from Pinterest or elsewhere, we would love to re-create and tailor it to your home! Send us a message with the details here!

DO YOU SHIP?

We can ship signs and most home decor items to South Dakota, North Dakota, Minnesota, Iowa, Wisconsin and Illinois. Select cities and ZIP codes in Nebraska, Michigan, and Missouri.

CAN YOU DELIVER MY FURNITURE AND HOME DECOR?

Yes! We can deliver your furniture order for an additional $50 within a 15 mile round trip of Rapid City, SD.

WHAT TYPE OF WOOD IS USED?

The type of wood used is completely up to you! All of our orders are first quoted using Pine to keep costs low. Hardwoods like Ash, Oak or Walnut and many more are available. Ash has become very popular and is very durable as well as one of the most affordable hardwoods. Just let us know if you'd like pricing on a piece with a specific type of wood.

HOW SHOULD I CLEAN MY FURNITURE?

All of our furniture has a protective coat applied. With this, you don't have to worry about ruining your furniture while cleaning or scrubbing it. We recommend using warm water and soap to clean your furniture. For cutting boards, never soak it, but wipe off with soapy water instead. 

HOW LONG WILL MY ORDER TAKE?

Orders will take 2-4 weeks to complete once started. We believe in a firm attention to detail, so we don't want to rush the build of your piece.

 

Refunds & Return Policies

At Ebony and White Design, we take pride in the high quality craftsmanship of our furniture and home decor. Our attention to detail from start to finish of a piece of furniture is very important to us, as is our commitment to satisfying our customers.

With all of our furniture builds, we use real wood. We do our best in picking the wood we use in building our furniture to produce the best quality product for our customers. It is important to understand that real wood contains natural knots, grains and imperfections. Real wood has the possibility expand and contract, crack, bow and gap with temperature and humidity changes. Likewise, wood colors obtained by staining or using paint can vary from one piece to another as each piece is one of a kind.

If you are not completely satisfied with your furniture or home decor, this needs to be expressed upon pickup and we will do our best to make adjustments to your order to meet your satisfaction. By choosing to accept your order on the day of pickup confirms you are fully accepting your order in its current condition.

For these reasons, no refunds or exchanges will be made on any order if one of these natural occurrences happen. These are natural occurrences and out of our control.